Crunch Fitness - Morristown

Jordan 4 months ago

I visited Crunch Morristown and had a pretty disappointing experience. I was told that the Crunch locations I currently have a membership for are considered a lower tier, so I couldn’t use this location unless I upgraded my membership or paid a $15 day pass. I paid the fee without an issue, but after actually using the gym, I was honestly confused as to why this location is considered a higher tier. Overall, it really didn’t seem any better than the locations I normally go to. The equipment selection felt pretty limited, there were only 3 stair steppers and 1 of them wasn’t even working, and overall it just didn’t feel like there was much equipment available. The gym honestly felt pretty average, if not below average, compared to other Crunch locations I’ve been to. For a location that requires a higher membership level or extra fees, I expected a noticeable difference in quality. They should either improve the equipment and amenities or reconsider charging more for a gym that feels under-equipped and understaffed.

Theresa Hamel 5 months ago

Cindy and another gentleman who I believe is the manager there have been fantastic. I used to have Stanhope as my home base gym but I switched to Morristown and there does seem to be a difference with quality service. They were having trouble with the heater being broken in the pool but the staff sent me updates regularly. It really does feel like they care to do a good job. Everyone there has been so helpful and nice. Great customer service. Way to go!

Adelfina Milici 6 months ago

For the love of God do NOT go to this gym! I cancelled my personal training in April 2024 because my trainer failed to show up on the last day because he quit and failed to tell the desk to substitute a trainer for me.So I signed cancellation papers.Then I was on disability between May-Dec 2024.I didn't feel better until Jan 2025 and noticed I was charged for May-Oct 2024 for $320 EACH Month and then was charged in April for $640 a total of $2,560. Spoke to one manager got $960 but failed to give me the remaining $1600.Went to the gym again a new manager and said I will get the remaining money by April 2026.Never received it.I called them and told them they will be reported. POOR SERVICE! THEY DONT DESERVE EVEN ONE STAR!

Mike Gomez 6 months ago

Posting this from a friend's email since I will be cutting ties with this place entirely. I am no longer going to this particular gym. It was fine for the most part because your assistant, Daniel was the most exemplary worker, of whom I depended on for a myriad of issues stemming from what seemed to be a lack of competency from upper management. I walked in this morning and Daniel was nowhere to be found. I asked another assistant if he was out sick for the day and I was told he had been let go. Judging by how unkept the facilities are when Daniel isn't on site, I can only assume his parting wasn't amicable. The man I saw scrubbing vomit out of the urinals, when it isn't even his job, is surely worth more than this place can offer. And now that he is gone, there isn't much reason to keep coming back here. Half the equipment is broken down, the sauna doesn't even work now and none of the remaining staff is worth even half of the help Daniel is. I'm sure the sauna would've been back up and running had he remained.

JT Edited 7 months ago

Update: Today there was condom stuck to the wall of the steam sauna. I dont know how long it's been there or how it stays on the wall 🙄 Original review: They are getting 1 star because it seems that they don't care about their clients at all as long as they can get new influx of clients. The gym is ok. 2 of the 3 stair masters are stuttering and aren't really usable for about 3 months now. The steam sauna has been malfunctioning since I joined in 2023. Multiple people complained and nobody did anything about it. The dry sauna was so poorly handled it actually burned down and the new dry sauna only gets to around 150F and has electronics issues. It is consistently out of service. Showers are dirty with broken shower heads and towel hangers. I tried talking to the manager about it and was told he will call me multiple times. He never called back. The staff are all new and don't know how to fully operate their computer. All the trainers have been replaced, I haven't worked with one in a while but apparently most of what you pay for PT goes to crunch and not the trainer. Crunch will also regularly charge you and will refuse the reimburse unused sessions. The only reason I'm still there